These general conditions govern the relationship between the customer ("you") and the seller ("us"). By using the seller's website or making reservations, you agree to these terms and conditions.
1. Identity of the Seller
Seller: Ovino - Nicolas BONJEAN, Erria 89, 4990 Lierneux (Belgium), VAT BE0651.619.274. IBAN BE62973151574961, BIC ARSPBE22.
Orders made verbally, in particular by telephone will be accepted under the responsibility of the customer and the seller can in no way be held responsible for the non-conformity of the order obtained.
If the wines of specific vintages are exhausted, the seller will offer an alternative. The buyer can accept this procedure or cancel his order.
The seller reserves the right to cancel any order that appears doubtful or simply non-compliant. The seller reserves the right to cancel an order with a buyer for whom a dispute exists.
The seller also reserves the right to cancel an order:
- when stock is exhausted or an item is no longer available.
- in the event of a finding of an invalid offer.
- in case of force majeure.
3. Offer and assortment
Product representations are presented for illustrative and decorative purposes only and may contain items that are not included in the price or that differ from the item.
The offer is valid while stocks last and may be changed at any time by the seller. It is also always composed with the greatest care. However, the information may be incomplete, incorrect or out of date. Likewise, the explanations and indications given about a product are there only to facilitate understanding. In this sense, they may be subjectivity and the seller can not be held responsible for inaccuracies or different opinions on the content offered. In order to avoid any misunderstanding, we kindly ask you to contact us first. The seller cannot be held responsible for any material errors, typos or printing errors.
The prices refer exclusively to the article as described verbatim. All prices are inclusive of VAT. These prices are expressed subject to typographical and display errors except sale and without commitment.
Any additional costs for delivery, reservation or other compulsory administrative costs are mentioned separately.
Delivery information must be correct and complete in order to allow proper delivery of the order. The data received on this point from the seller commit the buyer: in the event of an error in the delivery data by the buyer, the seller cannot be held responsible for the impossibility of delivery of the order. In case of return of the order, the buyer can either proceed to the reshipment of the order by participating in the return costs or he can also cancel his order and, in this case, be reimbursed for the order after deduction of the delivery costs. .
The wines are delivered by wooden crate or by cardboard crate. These wines are delivered in cases of one, two, three, six or twelve bottles. Unless otherwise indicated, these wines travel at the buyer's expense. Orders may be subject to multiple deliveries.
Deliveries which at the customer's request are made to unsupervised or unsecured places (garden, garages, etc.) as well as to neighbors or other acquaintances are made under the total responsibility of the buyer
Any delivery to a country other than Belgium in the European Union is restricted to a maximum order volume. This restriction is ninety (90) liters or one hundred and twenty (120) bottles of seventy-five centilitres (75 cl) for still wines and sixty liters or eighty (80) bottles of seventy-five centilitres (75 cl). ) for sparkling wines. In the event that an order exceeds these quantitative limits, the buyer will be forced to refuse the order. Some products have a minimum or maximum number of units that must be ordered to be accepted.
Delivery times are given for information only and in this sense any delays can never occur upon termination of the order or compensation, except in the written decision of the seller and written validation by the seller.
Any circumstance such as strikes, natural disasters of any kind, flood, fire, frost, war, theft, riot, failure to observe delivery deadlines by our suppliers, damage to supplies and packaging caused by these suppliers or fortuitous events authorize the seller to terminate the agreement and releases the latter from any liability in the event of delay or non-performance of delivery of the order. No compensation or other damage and interest may be demanded in this case.
The goods always travel at the sole risk and peril of the recipient even if the transport is carried out by the seller and his suppliers. It is the buyer's responsibility to ensure the content of the order by checking it upon receipt thereof, and, if applicable, to formulate his reservations on the order form provided by the carrier, immediately taking contacting the carrier's services and informing the seller by registered letter within twenty-one (21 days) after receipt of the order. The signing of the slip constitutes acceptance of the goods and their condition without further discussion.
Claims for incorrect or defective delivery of the order must be made to the seller's head office by registered letter within eight days of invoicing the order.
In the case of visible damage (such as broken glass, missing products, etc.) the buyer must immediately express his refusal to deliver, otherwise a complaint of this kind will not be accepted. As such, the buyer is required to notify the seller by e-mail within seven days of receipt of the order.
In the event of a defective order recognized and formally validated by the seller, repair of the damage will be strictly limited to the replacement of the rejected goods, as soon as possible and to the extent of available stocks.
6. Right of withdrawal
The buyer has time to think about it to abandon his order for no particular reason within fourteen days from receipt of the order by or for the consumer.
The customer who wishes to exercise this right of withdrawal can do so by completing the form available on the contact page of the website and explicitly indicating his desire to exercise this right. In the event that the legal obligation to inform the right of withdrawal is not satisfied, the withdrawal period is possibly extended up to one year and fourteen days as long as the seller has not satisfied this legal obligation to information.
In this case, and during the period of reflection, the consumer must exercise caution towards the product in its packaging. The consumer will take care to keep the goods as they are and are to be returned to the original boxes or crates in the same condition and the same packaging in identical packaging to that of receipt of the goods to preserve a remarketing of these products.
Return costs are the responsibility of the buyer and carried out by the carrier accredited by the seller. For this type of situation, the validation and the recovery period are organized by the seller or any other person accredited by him. Returned goods travel at the risk and peril of the buyer.
In the case of this right to withdrawal and in the case of an amount paid by the buyer, the seller will reimburse the latter within thirty days of taking back the goods. The value of the returned products, shown on the invoice, will be refunded to him less the initial transport costs of delivery to the buyer, whether or not they have been invoiced to him.
7. Respect for private life
We undertake to use your contact details exclusively to send you communications from Ovino and / or to ensure that your contract is processed correctly. Your contact details will be kept in Ovino's customer list and will be treated in the strictest of confidence. You can consult, modify or correct them at any time or ask us to no longer use them. You can also opt out of Ovino using your contact details to send you information. You just have to make the request via the contact form.
Modification of conditions: we reserve the right to modify these conditions at any time without prior notice.
If a condition were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector in Belgium.
9. Protection of minors
In accordance with the laws in force in Belgium, the sale of alcohol to minors under the age of eighteen is prohibited. The buyer agrees to be over 18 years of age by placing his order on the seller's site.
10. Applicable law - competent court
The contract is governed by Belgian law, unless the parties decide otherwise in writing.
Only the courts of the Lierneux district have jurisdiction in the event of a dispute. However, the seller reserves the right to bring the dispute to the court of the domicile or head office of the buyer.
Ovino is the author and owner of the databases comprising the site. All information, images, photos, videos, ... and other data is protected by copyright as a work of the mind. Partial or total reproductions, even translated into other languages, are only possible with prior authorization. Any unauthorized use of this data will be prosecuted.